As we prepare for Hurricane Irma’s impact on Florida and neighboring areas, we would like to provide you with important information and anticipated procedures for contacting Boats Group over the coming days as we navigate the storm.
Our company’s chief concern is the health and welfare of our employees and in supporting our community. Therefore, the Boats Group headquarters in Miami, FL will be closed on Thursday, September 7th and Friday, September 8th to allow our employees ample time to prepare for Hurricane Irma or evacuate as necessary.
Boats Group is fully-committed to serving our industry partners in all nationwide locations. Our systems are designed to allow for remote access, and our teams in unaffected areas are standing by to support your needs.
Should you need to contact us about your YachtWorld, Boat Trader or boats.com account over the next several days, please use the following methods:
- Call customer service at 877-354-4069
- Email customer service at [email protected]
Please be advised that wait and response times may be extensive given the reduction in staff and unpredictability of Hurricane Irma during this time.
In addition, status updates will be posted on BoatWizard and BoatsCentral each day by approximately 8:00 am ET.
Thank you for your patience as we navigate this unpredictable storm.
Sincerely,
The Boats Group Team